Evelyn48 Black & Silver Metal Pen In Loving Memory

To return your order use the details on delivery note in your parcel.

Don’t worry – Returns are quick, easy and hassle free.

Follow the simple steps below.

1. Repack your items.
2. Log in to our returns portal here. You will need your order number before continuing. (Your order number can be found on your order confirmation email. You will also be asked to enter the postcode of the address that your order was delivered to.
3. Select your preferred return option (Label free and print in-store options are available).
4. Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Securely package your items then its ready to post it off! Make sure to keep your proof of postage!
5. Keep an eye on your return tracking. You'll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!

Full returns policy below:

Items must be returned within 28 days of receipt.

Items must be returned in the original packaging

If the product being returned was apart of a bundle, the whole bundle must be returned.

Items must be in the packaging and be unused.

WHAT IS YOUR RETURNS POLICY?

Items must be returned within 28 days of receipt.

Items must be unused

Items must have tags attached.

We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to Evelyn48 Ltd.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We will process and refund your return ASAP, but on occasions it may take up to 28 days UK (28 Days International) for your return to be processed and a further 7 days for the refund to reach your account.

Please check your account as the refund will show under Evelyn48 LTD, and may show on the date of your original purchase.

If you haven't received a refund and it has been more than 28 days UK (28 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.

 

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

 

WHAT DO I DO IF MY PRODUCT IS FAULTY?

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number.

 

HOW MUCH DOES IT COST TO RETURN AN ITEM?

If you wish to return your items to Evelyn48 LTD, we offer FREE returns for UK Customers. Your returns label will be included in your parcel but if you need another one don't panic. Returns Label for UK Customers. Contact customer service.

We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found in your packaging.

 

INTERNATIONAL RETURNS

(Including Canada and EU)

For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return. We don't refund delivery costs on international orders.

There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'

 

All international customers can download their returns label here

Returning from US, AUS/NZ/Germany:

RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE!

Returning through our portal means you should get your refund within 14 business days. Need to return? Click the link for your country below and follow the instructions. Please note, the portals are country specific and you may need a printer for your label: